We are committed to ensure that all our customers gamble in a responsible manner, but we also acknowledge that gambling can be addictive to some and affect their lives negatively. Since we care for our customers, and wish online gaming to be an enjoyable experience, we offer various measures for our customers to gamble in a responsible manner.
We also recommend to our customers to take into consideration the following advices:
We encourage customers and persons experiencing gambling problems or affected by gambling problems to seek help. The following independent gambling support organisations offer free and confidential advice and a range of contact methods. They provide general information about gambling, including how to gamble safely and where to get help if someone has problems with their gambling.
GAMSTOP lets you put controls in place to restrict your online gambling activities. You will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing. https://www.gamstop.co.uk/
BeGambleAware provides information to help people make informed decisions about their gambling. BeGambleAware will help you to find out more about gambling and what safer gambling means, to understand and recognise the risks of gambling, and show you where to go for further information, help and support should you need it. https://www.begambleaware.org/
GamCare is the leading UK provider of free information, advice and support for anyone affected by gambling harms. Their expert services are confidential and non-judgemental. https://www.gamcare.org.uk/
Gamtalk is a supportive community helping people with gambling issues share their experiences and ideas. To get the most out of Gamtalk it's best to join the community. Joining is free, completely anonymous and lets you take part in community discussions, scheduled chat sessions and more. https://www.gamtalk.org/
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. https://www.gamblersanonymous.org.uk/
Gambling Therapy is a multilingual support helpline who offers therapy for gambling addiction – a global service offered by Gordon Moody, providing free practical advice and emotional support to anyone affected by gambling. https://www.gamblingtherapy.org/
We offer to our customers the option of self-exclusion to help those who are at risk of developing a gambling problem or who have developed a gambling problem. The self-exclusion period is at least 6 months. Alternatively, the customers can self-exclude for 12 months and 5 years.
If you want to stop playing for other reasons, please consider the Time-Out option or using Account Closure.
Customers can contact our customer services team via live chat or email to discuss self-exclusion and to complete the process. Alternatively, you can use the option within your online account.
Some customers may have a gambling problem with a specific product, at FanTeam it is also possible to select only an area of the site to apply the self-exclusion for, for example, Fantasy Tournaments, The Matchup game, Sportsbook Pickem Jackpot or all products. Once you self-exclude your account, you will not be able to revert the action or reduce the duration. You will have limited access to your account until the period is over, being able to withdraw any remaining funds or see the status of your fantasy team.
Fanteam participates in GAMSTOP, the multi-operator self-exclusion scheme for the online sector. Registration with GAMSTOP allows a consumer to self-exclude from all such operators with a single request. You can find more information about GAMSTOP here and, also, within our Terms and Conditions, section 23.
We encourage you to seek help from gambling counselling and support services who can offer free and confidential advice to help you solve the problems. You may also want to consider installing software that blocks your access to gaming sites. We recommend using GamBlock. Please note: FanTeam does not accept any liability under third party software.
At the end of the exclusion period, the customer will need to contact us to discuss re-opening of the account.
We know that gambling can lead to problems for some individuals and their families. Is your gambling causing a problem for you or others around you?
The following signs may indicate a problem:
If you are worried about your gambling, please complete the following self-assessment test or answer to the following questions. Please contact us as soon as possible if your answers include "yes", "sometimes", "most of the time", "always".
|Question||Never||Sometimes||Most of the time||Always|
|Have you bet more than you really could afford to lose?||0||1||2||3|
|Have you needed to gamble with larger amounts of money to get the same feeling of excitement?||0||1||2||3|
|When you gambled, did you go back another day to try to win back the money you lost?||0||1||2||3|
|Have you borrowed money or sold anything to get money to gamble?||0||1||2||3|
|Have you felt that you might have a problem with gambling?||0||1||2||3|
|Has gambling caused you any health problems, including stress or anxiety?||0||1||2||3|
|Have people criticised your betting or told you that you have a gambling problem, regardless of whether or not you thought it was true?||0||1||2||3|
|Has your gambling caused any financial problems for you or your household?||0||1||2||3|
|Have you felt guilty about the way you gamble or what happens when you gamble?||0||1||2||3|
We offer to our customers a number of self-protection options who are meant to help them to control the amount of time and money they spend gambling. These include but are not limited to Deposit Limits, Bets Limits, Loss Limits.
Deposit limits, bets limits and loss limits can be decreased at any time. The new limits will be applied immediately on the account. However, any increase of these limits will not be implemented immediately. Instead, there will be a cool off period of 24 hours before the change can take place to give to the customer a chance to reconsider their decision. We recommend to our customers before increasing any limits to carefully consider if they can afford to do so.
Our customers can also take a break from gambling by activating the "Take a break" option. With this option, customers can temporarily keep a distance from the games for 24 hours, 7 days, 4 weeks or 6 weeks. During a break, customers will be able to log in to the account and maintain the existing games, but will not be allowed to deposit or play any new games.
Customers can contact our customer services team via live chat and email to discuss the available options and to complete the process. Alternatively, you can use the options within your online account "Account Limits".
FanTeam takes its responsibility for protecting minors very seriously and carries out age verification checks on all customers to prevent underage gambling.
It is against the law for those under the age of 18 (or the legal age to gamble in your state/country, as appropriate) to gamble.
Any accounts belonging to a person under the legal age found to be gambling on our site will be closed and any winnings will be forfeited.
If you know an underage person gambling with us, please contact us [email protected] as soon as possible.
Underage gambling is a serious offence and we strongly advise you:
Do not divulge your log-in details to anyone.
Disable the 'remember password' on your computer as this could enable minors to bypass log-in security.
Do not provide your card or bank account details to minors.
Furthermore, we strongly recommend to set up parental controls in your operating system or install specialist software to control and monitor Internet access.
Please note: FanTeam does not accept any liability under third party software.